Privacy Policy

Your privacy matters to us at oriventalithent

Last updated: March 15, 2025

Information We Collect

At oriventalithent, we collect information that helps us provide better financial control services to our users in Malaysia and beyond. The types of information we gather fall into several categories, each serving specific purposes in delivering our platform's functionality.

Personal Information

When you create an account with oriventalithent, we collect basic personal details including your name, email address, phone number, and location information. This data helps us personalize your experience and ensure we're providing relevant financial tools for your region.

Financial Data

To provide effective finance control services, we may collect information about your financial accounts, transaction history, spending patterns, and budget preferences. This information is encrypted and stored securely to protect your financial privacy.

Usage Information

We automatically collect data about how you interact with our platform, including pages visited, features used, time spent on different sections, and device information. This helps us improve our services and identify areas for enhancement.

We never collect sensitive information like passwords to your bank accounts or credit card PINs. All financial data is obtained through secure, read-only connections with your permission.

How We Use Your Information

Your information serves multiple purposes within our platform, all designed to enhance your financial management experience. We believe in transparency about how your data contributes to our service delivery.

Provide personalized financial insights and recommendations based on your spending patterns
Send account notifications, security alerts, and important updates about your financial data
Improve our algorithms for better expense categorization and budget forecasting
Ensure platform security and prevent unauthorized access to your accounts
Comply with financial regulations and anti-fraud requirements in Malaysia
Develop new features and services that meet our users' evolving needs
Provide customer support and respond to your inquiries effectively

We also use aggregated, anonymized data to understand broader financial trends and improve our services for all users. This aggregate data cannot be traced back to individual users and helps us create better financial tools for everyone.

Data Sharing and Third Parties

We maintain strict controls over who can access your personal information. oriventalithent does not sell your personal data to third parties, and we only share information when necessary to provide our services or comply with legal requirements.

Third Party Type	Purpose	Data Shared
Payment Processors	Process subscription payments	Name, email, billing address
Cloud Storage Providers	Secure data storage	Encrypted financial data
Analytics Services	Improve platform performance	Anonymized usage data
Security Providers	Fraud prevention	Login patterns, device info

All third-party partners are required to maintain the same level of data protection that we provide. We conduct regular audits of our partners' security practices and require them to comply with applicable privacy laws.

Your Rights and Control

You have comprehensive rights regarding your personal information. We've designed our platform to give you control over your data, and we're committed to honoring your privacy preferences.

Access and Portability

You can request a copy of all personal information we hold about you. This includes your profile data, financial information, and usage history. We'll provide this information in a structured, machine-readable format within 30 days of your request.

Correction and Updates

If you find any inaccuracies in your personal information, you can update most details directly through your account settings. For more complex changes, you can contact our support team, and we'll assist you in correcting any errors.

Deletion Rights

You have the right to request deletion of your personal information. When you delete your account, we'll remove your personal data within 90 days, though some information may be retained for legal compliance purposes for up to 7 years as required by Malaysian financial regulations.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your preferences in your account settings. Essential service notifications will continue to be sent regardless of your marketing preferences.

Data Security Measures

Protecting your financial information is our top priority. We employ multiple layers of security to ensure your data remains safe and secure at all times.

Encryption

All data transmission between your device and our servers uses TLS 1.3 encryption. Your financial data is encrypted at rest using AES-256 encryption, and encryption keys are stored separately from the encrypted data.

Access Controls

We implement strict access controls within our organization. Only authorized personnel who need access to perform their job functions can view personal information, and all access is logged and monitored.

Infrastructure Security

Our servers are hosted in secure data centers with 24/7 monitoring, biometric access controls, and redundant power systems. We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

We maintain cyber insurance coverage and have incident response procedures in place. In the unlikely event of a data breach, we'll notify affected users within 72 hours and work with authorities to resolve the situation.

Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services and comply with legal requirements. Different types of information have different retention periods based on their purpose and legal requirements.

Account information: Retained until account deletion, then archived for 7 years
Financial transaction data: Retained for 7 years as required by Malaysian financial regulations
Usage logs: Retained for 2 years for security and improvement purposes
Marketing data: Retained until you opt out or for 3 years of inactivity
Support communications: Retained for 3 years for service improvement

When retention periods expire, we securely delete the information using industry-standard data destruction methods. For physical storage devices, we use certified destruction services that provide certificates of destruction.

International Data Transfers

While oriventalithent is based in Malaysia, we may transfer your personal information to other countries for processing and storage. These transfers are conducted under strict privacy protections and in compliance with applicable data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by data protection authorities
Adequacy decisions recognizing equivalent privacy protections
Binding corporate rules for transfers within our corporate group
Your explicit consent for specific transfers when required

We regularly review the privacy laws in countries where we process data to ensure continued compliance with international privacy standards.

Children's Privacy

oriventalithent's services are not intended for children under the age of 18. We do not knowingly collect personal information from children, and our terms of service require users to be at least 18 years old to create an account.

If we discover that we have collected personal information from a child under 18, we will delete that information immediately. Parents who believe their child has provided personal information to us should contact us immediately so we can remove the information.

We encourage parents to monitor their children's online activities and to help enforce our privacy policy by instructing their children never to provide personal information through our services without parental permission.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we'll notify you through multiple channels to ensure you're aware of the updates.

For minor changes that don't affect your rights, we'll update the "Last Updated" date at the top of this policy. For significant changes that impact how we collect, use, or share your information, we'll provide additional notice through email notifications and prominent notices on our platform.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after changes take effect indicates your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or concerns about how we handle your personal information, please contact us:

Email: info@oriventalithent.sbs

Phone: +60194464072

Address: Lot 3.66D, 3rd Floor, The Summit USJ
Persiaran Kewajipan, USJ1 47600 Subang Jaya
Selangor, Malaysia

We aim to respond to all privacy-related inquiries within 5 business days.

This privacy policy is effective as of March 15, 2025, and applies to all information collected by oriventalithent from that date forward.